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azuLine Hotels | FAQ
1. Newsletter
What is the azuLine Hotels Newsletter?
The azuLine Hotels newsletter is a bulletin we send out free of charge via e-mail fortnightly with the best offers and promotions for our hotels. You will receive this information in your box once you subscribe.
How can I be suscribed?
To start receiving our newsletter go to www.azulinehotels.com and enter your e-mail address in the link banner in the right of the screen. A new screen will open requesting you for further information. The data that we ask for is necessary to ensure proper and more personalized treatment.
How can I modify my information?
You can exercise your access, modification, cancellation and opposition rights in Avda. Ignacio Walli nº21 5º C.P: 07800 Ibiza.
2. Job Vacancies
How can I send my CV?
Once you have clicked on "Jobs" you can easily send us your CV to the following mail address: rrhh@azulinehotels.com.
How do I know if I have been selected?
In case of acceptance of your application, our Human Resources Department will directly contact you as soon as possible.
3. Reservation process
How can I book a hotel?
The azuLine Hotels website offers four different ways of booking:
- From the top of our homepage select your check in and check out dates and click in confirm. Our system will conect you to our engine reservation to complete your booking information
- From the hotels menu located on the left side homepage. You can select the hotel you are interested in your check-in and check-out dates and enter the confirm button.
- From the hotel offers buttom you can directly be connected with our booking engine to complete your booking
- From our booking telephone: 902 360 017
How can I confirm my booking?
Our system can confirm the booking in 3 ways:
Once you have selected the hotel, check-in and check-out date a new screen will open where you can enter the number of nights and people and the type of room and board.
- It will open a new screen showing availability and prices and the special offers if any. In the case of no availability you can either consult our table availability or send an e-mail to the hotel
- After confirming your booking enter your personal details and click on continue
- If you choose the option to book your room you must accept the reservation conditions by clicking on the box. You need to click on the book buttom and will be conducted to our secure system payment
How can I modify a booking?
If you want to modify a reservation before completing it you can do it during the booking process.
Once selected the hotel with the dates and rates, you will see a record of your booking. If you want to change some of the information before completing the booking you can do it by pressing the new consultation buttom.
How can I cancel a booking?
To cancel a booking that has already been made you need to get in contact to the hotel. Remenber that if you cancel a booking less than 24 hours from your check in date or you fail to check-in on the arrival date you will be charged for one night´s room rate and for the cancellation booking rate.
4. Rates and methods of payment
What payment cards are accepted?
In azuLine Hotels.com you can use both Visa and Mastercard credit cards. It is necessary full data card to confirm your room booking.
The security number that we ask you for in the purchasing process is usually located at the back of your card.
How will be the amount charged on my credit card?
When making your on-line booking you will be offered two methods of payment:
- Full payment of the total amount of the booking
- Payment of one night´s room rate.
The rest will be paid at your arrival at the hotel during your check-in time
How can I pay my booking at the hotel?
In azuLine Hotels we accept cash and debit and credit cards.
What is included in the rate?
The room rates on our website are per person and per night taxes included.
5. Security and data protection
How can I be sure my personal information is secure?
For online reservations the information used is stored following a strict security protocol.
